Integ Network Solutions provides both in and out of warranty maintenance services on equipment from dozens of manufacturers. While several standard support programs are available, each one can be fully customized to best serve your business needs. Normal hours of service coverage are 8:30 am to 5:00 pm, Monday through Friday, with full coverage available up to and including 24 hours a day, seven days a week. Hours of coverage are flexible and dependent upon your requirements.

Systems Maintenance Programs 

Integ Network Solution's service organization is targeted towards providing 100 percent service availability and reliability. Our mission is to combine the highest quality service with cost-effective, innovative strategies that consistently exceed your expectations. We understand that our clients require flexible, easy to customize programs that grow and expand with your business. Our various service programs provide: 

• Guaranteed on-site response and repair times
  

• A single dispatch number
  

• Fully-configured loaner units
  

• All labor, parts and travel required for repairs
  

• Coverage 24 hours per day/7 days per week
  

• Access to spare parts
  

• Flat-fee, retainer, share security and time and materials pricing options.

Depot Repair Services 

Integ Network Solution's Customer Engineering Department maintains a fully equipped Technical Workshop capable of handling all of your depot repair requirements. An entire suite of depot programs are available to service your mobile end-users who may not have instant access to technical support.

• Routine, Hot Spare, Loaner Programs
  

• Mail-In, Carry-In and Delivery Services

Value-Added Services 

Our Customer Engineers are more than just a “break-fix” team of technicians. They have been specially trained to formulate solutions to your information technology problems. They understand that your business needs to continuously remain competitive by controlling costs. Our Customer Engineers provide a multitude of services designed to enhance your information technology inventory, without disrupting your employees. Such services include: 

• Hardware and software installations
  

• System moves, upgrades and enhancements
  

• Preventive maintenance services
  

• Equipment inventory and asset management services

The Integ Network Solutions Customer Engineer 

Our Customer Engineers have the knowledge and experience to maximize your investment in information technology products. Our staff has an average of five plus years of on-site field experience, including problem diagnosis and resolution on a variety of technology products. Some of their skills include:

• Maintenance services on desktops, laptops, associated peripherals and network equipment
  

• Experience in DOS, Windows, standard application software packages and various network operating systems
  

• On-site project management
  

• Customer relations and end-user training
  

• System installation and configuration
  

• Internal and external technical support

In addition to being certified by a variety of the largest and most respected manufacturers, all of our Customer Engineers are A+ certified. A+ certification is the industry-wide standard of authorization recognized by dozens of vendors.

We place the highest priority on keeping our Customer Engineers trained and up to date on the latest technology. Integ Network Solutions has a variety of systems and processes in place to ensure our staff remains the best trained and most knowledgeable service organization in the industry.

• Formal Vendor Training Courses

We continuously enroll our Customer Engineers in vendor training courses, many of which are mandatory for our Customer Engineers to retain their certifications. Refresher training sessions and new product courses are conducted at the vendor site on a regular basis. Our Customer Engineers spend a combined total of 200 training days per year engaged in this re-certification and refresher process.