At Integ Network Solutions, we will make every attempt to perform error-free work 100 percent of the time for everyone we serve. To do this, we must fully understand the requirements as well as the processes needed to do the job right the first time. Our success will only come when we conform to the requirements of those we serve.

Commitment to Quality

We are committed to quality and dedicated to customer satisfaction. We recognize that quality must be more than simply meeting obligations: It means consistently achieving goals that are beyond customers’ expectations. It means proactively managing our partnership by anticipating change and providing innovative strategies that are cost-effective and flexible. It means avoiding the problems that lead to noncompliance and by challenging the conventional concept that errors are a part of normal business operations.

At Integ Network Solutions we understand the meaning of delivering quality service and the processes required to make the relationship work. We can rapidly create programs and services that address your changing needs in accordance with our goal.

Quality Through Partnerships

Integ Network Solutions believes that strong partnerships are the key to successful ventures. We view you as a business partner, not simply as another customer—we are two companies dedicated towards reaching a common goal. We understand that the quality of our work and the responsiveness of our team directly impacts the value of the relationship.

As your partner, we will deliver the highest quality work in every aspect of our relationship. We will ensure our commitments to the partnership are fulfilled and our mutual goals are achieved.

Our Client's Support Team

Your support team consists of System Engineers, Customer Engineers, Administrators and Management personnel. Each is dedicated to ensuring service to you. We provide a single point of contact that will respond to any questions or issues that may arise during our partnership. As an option, this team can be dedicated at your site so you may have closer contact with those directly responsible for providing you with service and support.

Customer Surveys

The primary concern of every employee at Integ Network Solutions is customer satisfaction. We go through intensive efforts to ensure that every call for product, every service and support function and every transaction is completed to your exact specifications. We have an established and proven survey process for measuring customer satisfaction. It is the basis by which we use to judge our technical staff and other support personnel. 

Management Meetings

Regularly scheduled meetings between our clients management and Integ Network Solutions support team are recommended. Issues for discussion may include:

• Resolving outstanding service issues
  

• Reviewing the previous month’s/quarter’s service activity
  

• Planning for possible future projects
  

• Relaying information on emerging technologies
  

• Recommending more cost-effective and efficient ways to deliver service